Terms & Conditions

Terms & Conditions

Last updated: 17 January 2026

These Terms & Conditions govern your use of services provided by Wolfhorse Pty Ltd (under my preferred name Ulrika Wolf, trading as Executive Mind Studio). By booking or participating in sessions, you agree to the terms outlined below.

These Terms & Conditions govern your use of services provided by Wolfhorse Pty Ltd (under my preferred name Ulrika Wolf, trading as Executive Mind Studio). By booking or participating in sessions, you agree to the terms outlined below.

  1. Practitioner Details

  1. Practitioner Details

I am Ulrika Lobo, a counselling, psychotherapy and hypnotherapy trainee completing nationally accredited Australian training under professional supervision. My preferred name is Ulrika Wolf.

Services may include coaching, counselling, psychotherapy, and hypnotherapy, delivered online or in person as agreed.

I am Ulrika Lobo, a counselling, psychotherapy and hypnotherapy trainee completing nationally accredited Australian training under professional supervision. My preferred name is Ulrika Wolf.

Services may include coaching, counselling, psychotherapy, and hypnotherapy, delivered online or in person as agreed.

  1. Nature of Services

  1. Nature of Services

Services offered are not medical treatment and do not replace care from a medical practitioner, psychiatrist, or emergency service.

This work is intended to support reflection, insight, emotional regulation, and personal development.

This service is not designed for crisis intervention or emergency care.

If you are experiencing acute distress, suicidal ideation, or feel at risk of harming yourself or others, please seek immediate support through local emergency services or a crisis support service in your country.

I may collect and hold personal information including:

  • Your name and contact details

  • Intake forms and information you voluntarily provide

  • Session notes relevant to the work

  • Booking and payment information (processed via third-party platforms)

  • Communications relating to appointments or services

You are not required to share anything you do not wish to. You remain in control of what you disclose.

Crisis & Support Resources

If you need immediate support, the following services are available:

Australia

  • Lifeline Australia — Call 13 11 14 or visit lifeline.org.au

  • Beyond Blue — Call 1300 22 4636 or visit beyondblue.org.au

  • Emergency: 000

New Zealand

  • 1737 — Call or text 1737

  • Emergency: 111

United Kingdom

  • Samaritans — Call 116 123 or visit samaritans.org

  • Emergency: 999 or 112

If you are located elsewhere, please contact your local emergency number or a trusted crisis support service in your region.

I may collect and hold personal information including:

  • Your name and contact details

  • Intake forms and information you voluntarily provide

  • Session notes relevant to the work

  • Booking and payment information (processed via third-party platforms)

  • Communications relating to appointments or services

You are not required to share anything you do not wish to. You remain in control of what you disclose.

  1. Trainee Status and Supervision

  1. Trainee Status and Supervision

All services are provided in a trainee capacity under professional supervision as part of accredited Australian training.

Supervision may involve discussing aspects of client work in a professional context. Identifying details are minimised wherever possible.

All services are provided in a trainee capacity under professional supervision as part of accredited Australian training.

Supervision may involve discussing aspects of client work in a professional context. Identifying details are minimised wherever possible.

  1. Scope of Practice

  1. Scope of Practice

This service may be suitable for areas such as:

  • Stress, overwhelm, or mental fatigue

  • Anxiety patterns and nervous system responses

  • Confidence, self-trust, and internal alignment

  • Habit change and behavioural loops

  • Emotional regulation and resilience

  • Periods of transition, reassessment, or life change

  • Identity exploration and sense-making

  • Clarifying values, direction, or next steps

  • Creating space for reflection and integration

This service is not suitable for:

  • Crisis intervention

  • Acute psychiatric conditions

  • Situations requiring immediate or intensive clinical care

I reserve the right to decline or discontinue services if the work is outside scope or not clinically appropriate.

From time to time, sessions may be transcribed or supported using Heidi Health, a secure clinical documentation tool designed for therapeutic and healthcare contexts.

Important points:

  • Transcription is used solely to support accurate note-keeping

  • Transcripts are not shared with third parties

  • I remain the only person with access to your notes

  • Heidi Health operates under healthcare-grade security standards

If you have concerns about transcription or wish to opt out, you may raise this at any time.

  1. Session Format & Length

  1. Session Format & Length

  • Sessions are typically 60–75 minutes

  • Initial sessions may take up to 90 minutes

  • Sessions are delivered online unless otherwise agreed

  • Sessions are typically 60–75 minutes

  • Initial sessions may take up to 90 minutes

  • Sessions are delivered online unless otherwise agreed

  1. Booking & Payment

  1. Booking & Payment

  • All sessions must be booked and paid for in advance

  • Payment is required at the time of booking

  • Prices are displayed clearly at the point of booking

As an online practice, some personal information may be stored or processed outside Australia, including through the use of third-party software platforms for scheduling, payment processing, and secure record-keeping.

Where information is stored or processed overseas, I take reasonable steps to ensure that providers handle information in a manner consistent with Australian privacy standards and comparable international data-protection principles.

  1. Cancellation & Rescheduling Policy

  1. Cancellation & Rescheduling Policy

  • A minimum of 72 hours’ notice is required to cancel or reschedule a session.

  • Sessions cancelled with less than 72 hours’ notice, or missed without notice, are charged in full and not refundable.

  • Late arrivals may result in a shortened session, with the session still ending at the scheduled time.

  • Sessions may be postponed if the required intake form has not been completed prior to the session time.

This policy ensures fairness and protects reserved session time.

If I need to cancel or reschedule a session, I will provide as much notice as possible and offer a rescheduled session or refund.

  • A minimum of 72 hours’ notice is required to cancel or reschedule a session.

  • Sessions cancelled with less than 72 hours’ notice, or missed without notice, are charged in full and not refundable.

  • Late arrivals may result in a shortened session, with the session still ending at the scheduled time.

  • Sessions may be postponed if the required intake form has not been completed prior to the session time.

This policy ensures fairness and protects reserved session time.

If I need to cancel or reschedule a session, I will provide as much notice as possible and offer a rescheduled session or refund.

  1. Refunds

  1. Refunds

  • Refunds are not provided for completed sessions

  • Refunds for prepaid sessions may be considered at discretion where notice requirements are met

  • Refunds are not provided for completed sessions

  • Refunds for prepaid sessions may be considered at discretion where notice requirements are met

  1. Client Responsibilities

  1. Client Responsibilities

You agree to:

  • Attend sessions sober and not under the influence of substances that impair participation

  • Engage respectfully and honestly

  • Take responsibility for your own wellbeing between sessions

You agree to:

  • Attend sessions sober and not under the influence of substances that impair participation

  • Engage respectfully and honestly

  • Take responsibility for your own wellbeing between sessions

  1. Confidentiality

  1. Confidentiality

Confidentiality is handled in accordance with the Privacy Policy, including its stated limits relating to safety, legal obligations, and supervision.

Confidentiality is handled in accordance with the Privacy Policy, including its stated limits relating to safety, legal obligations, and supervision.

  1. International Clients

  1. International Clients

Services are provided under Australian law. Clients residing outside Australia acknowledge that services are governed by Australian legal and professional standards.

Services are provided under Australian law. Clients residing outside Australia acknowledge that services are governed by Australian legal and professional standards.

  1. Termianation of Services

  1. Termianation of Services

Either party may discontinue services at any time.

I may suspend or terminate services if:

  • The work is no longer appropriate

  • Boundaries are breached

  • Payment terms are not met

Either party may discontinue services at any time.

I may suspend or terminate services if:

  • The work is no longer appropriate

  • Boundaries are breached

  • Payment terms are not met

  1. Governing Law

  1. Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia, and any disputes arising from these terms are subject to the jurisdiction of the courts of New South Wales.

These Terms & Conditions are governed by the laws of New South Wales, Australia, and any disputes arising from these terms are subject to the jurisdiction of the courts of New South Wales.

  1. Contact

  1. Contact

Ulrika Lobo
(under Ulrika Wolf)
ulrika@executivemindstudio.com.au

Ulrika Lobo
(under Ulrika Wolf)
ulrika@executivemindstudio.com.au

Review our Privacy Policy and Terms & Conditions

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Review our Privacy Policy and Terms & Conditions

This website uses anonymous analytics to understand what content is most helpful. No personal data is collected in this process.