Terms & Conditions
Terms & Conditions
Last updated: 17 January 2026
These Terms & Conditions govern your use of services provided by Wolfhorse Pty Ltd (under my preferred name Ulrika Wolf, trading as Executive Mind Studio). By booking or participating in sessions, you agree to the terms outlined below.
These Terms & Conditions govern your use of services provided by Wolfhorse Pty Ltd (under my preferred name Ulrika Wolf, trading as Executive Mind Studio). By booking or participating in sessions, you agree to the terms outlined below.
Practitioner Details
Practitioner Details
I am Ulrika Lobo, a counselling, psychotherapy and hypnotherapy trainee completing nationally accredited Australian training under professional supervision. My preferred name is Ulrika Wolf.
Services may include coaching, counselling, psychotherapy, and hypnotherapy, delivered online or in person as agreed.
I am Ulrika Lobo, a counselling, psychotherapy and hypnotherapy trainee completing nationally accredited Australian training under professional supervision. My preferred name is Ulrika Wolf.
Services may include coaching, counselling, psychotherapy, and hypnotherapy, delivered online or in person as agreed.
Nature of Services
Nature of Services
Services offered are not medical treatment and do not replace care from a medical practitioner, psychiatrist, or emergency service.
This work is intended to support reflection, insight, emotional regulation, and personal development.
This service is not designed for crisis intervention or emergency care.
If you are experiencing acute distress, suicidal ideation, or feel at risk of harming yourself or others, please seek immediate support through local emergency services or a crisis support service in your country.
Services offered are not medical treatment and do not replace care from a medical practitioner, psychiatrist, or emergency service.
This work is intended to support reflection, insight, emotional regulation, and personal development.
This service is not designed for crisis intervention or emergency care.
If you are experiencing acute distress, suicidal ideation, or feel at risk of harming yourself or others, please seek immediate support through local emergency services or a crisis support service in your country.
Crisis & Support Resources
Crisis & Support Resources
If you need immediate support, the following services are available:
Australia
Lifeline Australia — Call 13 11 14 or visit lifeline.org.au
Beyond Blue — Call 1300 22 4636 or visit beyondblue.org.au
Emergency: 000
New Zealand
1737 — Call or text 1737
Emergency: 111
United Kingdom
Samaritans — Call 116 123 or visit samaritans.org
Emergency: 999 or 112
If you are located elsewhere, please contact your local emergency number or a trusted crisis support service in your region.
If you need immediate support, the following services are available:
Australia
Lifeline Australia — Call 13 11 14 or visit lifeline.org.au
Beyond Blue — Call 1300 22 4636 or visit beyondblue.org.au
Emergency: 000
New Zealand
1737 — Call or text 1737
Emergency: 111
United Kingdom
Samaritans — Call 116 123 or visit samaritans.org
Emergency: 999 or 112
If you are located elsewhere, please contact your local emergency number or a trusted crisis support service in your region.
Trainee Status and Supervision
Trainee Status and Supervision
All services are provided in a trainee capacity under professional supervision as part of accredited Australian training.
Supervision may involve discussing aspects of client work in a professional context. Identifying details are minimised wherever possible.
All services are provided in a trainee capacity under professional supervision as part of accredited Australian training.
Supervision may involve discussing aspects of client work in a professional context. Identifying details are minimised wherever possible.
Scope of Practice
Scope of Practice
This service may be suitable for areas such as:
Stress, overwhelm, or mental fatigue
Anxiety patterns and nervous system responses
Confidence, self-trust, and internal alignment
Habit change and behavioural loops
Emotional regulation and resilience
Periods of transition, reassessment, or life change
Identity exploration and sense-making
Clarifying values, direction, or next steps
Creating space for reflection and integration
This service is not suitable for:
Crisis intervention
Acute psychiatric conditions
Situations requiring immediate or intensive clinical care
I reserve the right to decline or discontinue services if the work is outside scope or not clinically appropriate.
This service may be suitable for areas such as:
Stress, overwhelm, or mental fatigue
Anxiety patterns and nervous system responses
Confidence, self-trust, and internal alignment
Habit change and behavioural loops
Emotional regulation and resilience
Periods of transition, reassessment, or life change
Identity exploration and sense-making
Clarifying values, direction, or next steps
Creating space for reflection and integration
This service is not suitable for:
Crisis intervention
Acute psychiatric conditions
Situations requiring immediate or intensive clinical care
I reserve the right to decline or discontinue services if the work is outside scope or not clinically appropriate.
Session Format & Length
Session Format & Length
Sessions are typically 60–75 minutes
Initial sessions may take up to 90 minutes
Sessions are delivered online unless otherwise agreed
Sessions are typically 60–75 minutes
Initial sessions may take up to 90 minutes
Sessions are delivered online unless otherwise agreed
Booking & Payment
Booking & Payment
All sessions must be booked and paid for in advance
Payment is required at the time of booking
Prices are displayed clearly at the point of booking
All sessions must be booked and paid for in advance
Payment is required at the time of booking
Prices are displayed clearly at the point of booking
Cancellation & Rescheduling Policy
Cancellation & Rescheduling Policy
A minimum of 72 hours’ notice is required to cancel or reschedule a session.
Sessions cancelled with less than 72 hours’ notice, or missed without notice, are charged in full and not refundable.
Late arrivals may result in a shortened session, with the session still ending at the scheduled time.
Sessions may be postponed if the required intake form has not been completed prior to the session time.
This policy ensures fairness and protects reserved session time.
If I need to cancel or reschedule a session, I will provide as much notice as possible and offer a rescheduled session or refund.
A minimum of 72 hours’ notice is required to cancel or reschedule a session.
Sessions cancelled with less than 72 hours’ notice, or missed without notice, are charged in full and not refundable.
Late arrivals may result in a shortened session, with the session still ending at the scheduled time.
Sessions may be postponed if the required intake form has not been completed prior to the session time.
This policy ensures fairness and protects reserved session time.
If I need to cancel or reschedule a session, I will provide as much notice as possible and offer a rescheduled session or refund.
Refunds
Refunds
Refunds are not provided for completed sessions
Refunds for prepaid sessions may be considered at discretion where notice requirements are met
Refunds are not provided for completed sessions
Refunds for prepaid sessions may be considered at discretion where notice requirements are met
Client Responsibilities
Client Responsibilities
You agree to:
Attend sessions sober and not under the influence of substances that impair participation
Engage respectfully and honestly
Take responsibility for your own wellbeing between sessions
You agree to:
Attend sessions sober and not under the influence of substances that impair participation
Engage respectfully and honestly
Take responsibility for your own wellbeing between sessions
Confidentiality
Confidentiality
Confidentiality is handled in accordance with the Privacy Policy, including its stated limits relating to safety, legal obligations, and supervision.
Confidentiality is handled in accordance with the Privacy Policy, including its stated limits relating to safety, legal obligations, and supervision.
International Clients
International Clients
Services are provided under Australian law. Clients residing outside Australia acknowledge that services are governed by Australian legal and professional standards.
Services are provided under Australian law. Clients residing outside Australia acknowledge that services are governed by Australian legal and professional standards.
Termination of Services
Termination of Services
Either party may discontinue services at any time.
I may suspend or terminate services if:
The work is no longer appropriate
Boundaries are breached
Payment terms are not met
Either party may discontinue services at any time.
I may suspend or terminate services if:
The work is no longer appropriate
Boundaries are breached
Payment terms are not met
Governing Law
Governing Law
These Terms & Conditions are governed by the laws of New South Wales, Australia, and any disputes arising from these terms are subject to the jurisdiction of the courts of New South Wales.
These Terms & Conditions are governed by the laws of New South Wales, Australia, and any disputes arising from these terms are subject to the jurisdiction of the courts of New South Wales.
Contact
Contact
Ulrika Lobo
(under Ulrika Wolf)
ulrika@executivemindstudio.com.au
Ulrika Lobo
(under Ulrika Wolf)
ulrika@executivemindstudio.com.au